Maintaining Control

Whilst the majority of our customers gamble within their means, for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:

1. Gambling should be undertaken as an adult leisure activity and undertaken in moderation
2. Gambling should not be undertaken as a genuine way of making money
3. Do not chase losses
4. Only gamble when you can afford to lose the money
5. Ensure that you keep track of the time you spend gambling; and monitor the amount of money you spend.

If you need to talk to someone about any concerns you may have with your gambling, you can contact our customer services team via live chat or email.

Alternatively, you can get free, independent advice from Gambling Therapy at https://gamblingtheraphy.org.

Do you have a gambling problem?

‘Stay in control. Leave before you lose it. Gamble responsibly.’

If you feel you have, or are developing, a lack of control over your gambling i.e. the scope and frequency of gambling and/or the amount of time spent gambling, then you should seek support from friends and family or from a service such as Gambling Therapy.

The negative impacts of not being in control of your gambling may include:

• Extreme financial losses relative to your source of income;
• Adverse personal effect on you, your family and/or friends;
• Adverse effect on your performance at work and subsequent impact for your employer;
• Borrowing to gamble;
• Loss of interest in other hobbies and interests;

winroxy99’s aim is to ensure that we provide a valuable form of entertainment to those customers who enjoy our services without negative affect. We do however need to ensure that we assist customers who have identified concerns around problematic gambling to look after their own wellbeing, the wellbeing of their families and the community at large.

If you are concerned that gambling is negatively impacting your life, or someone else's, then the following questions may help you find out.

1. Do you spend too much money and/or time gambling?
2. Have you gambled away money needed to pay household bills?
3. Have you risked or lost a relationship because of your gambling?
4. Have you risked or lost your home or job because of your gambling?
5. Do you struggle to sleep because of your problems with gambling?
6. Do you gamble to try to win back losses?
7. Do you lie about how much you gamble?

If you answered yes to any of these questions and you feel that you need help, please utilise the controls available to you in your account and consider seeking the support of friends and a service such as Gambling Therapy: https://www.gamblingtherapy.org/

By visiting the Gambling Therapy website you can gain access to a team of expert advisers that can deliver effective support via:

• A text based Live Advice Helpline
• A wide variety of online groups and forums
• Confidential advice by e-mail
• A database of local resources available around the world

For convenience and additional support, you can also download the free Gambling Therapy App

winroxy99 wants its customers to have fun whilst gambling safely and remaining in control of their play. We have built into our systems numerous self-help tools to allow you to manage your play with us. These controls are elective, you may never need them but, if you do, they’re here.

• Deposit Limits
• Time Outs
• Self-Exclusion

If you would like to talk to any of our team about the ways we can help you stay in control, please contact our customer support team by email: [email protected] or by Live Chat

Deposit Limits

You can control your betting by setting a maximum limit on your daily, weekly or monthly deposits. Decreases in deposit limits happen immediately. You may refer to your ‘My Account’ > ‘Responsible Gaming’ and under the section titled “Deposit Limit”. You should select the duration of the deposit limit from the drop-down menu and enter the amount of your deposit limit. Any increase or removal will then only take effect after you have accessed your account to confirm that the request is still required.

To assist you in setting which limits are right for you, consider the following:

• Establish what constitutes an acceptable loss before starting to gamble.
• Note how often you play.
• Note how long you play during each gaming session.
• Use your reflections to determine how much you would like to allow yourself to wager daily, weekly, or monthly.

Time-out

If at any time, you would like to take a break from our services, you can do so using the Time-Out option in your ‘My Account’ settings. This allows you to restrict your access to our services for a shorter period than a self-exclusion period. You can request for a daily, weekly, monthly or 6-week Time-Out restriction so that you can take full control over your gambling spend. Once the Time-Out period has ended, your account will be automatically re-activated, there is no need to contact us.

Self-exclusion

If at any stage you want to stop gambling with winroxy99 altogether, you can utilise our self-exclusion tools.

You can self-exclude via the ‘My Account’ function under ‘Responsible Gaming’ section, or by contacting our customer services team at [email protected].

Where we receive a request for Self-Exclusion, we will permanently block your account for the period of time requested (the minimum period being 6 months). If you have self-excluded, we will use reasonable efforts to return any balance remaining in your account to you in accordance with these Terms and Conditions.

Self-exclusion can be offered for one of the following periods:

• 6 months;
• 1 year
• 3 years;
• 5 years or
• Permanently.

winroxy99 will take all reasonable steps to ensure that you are restricted from accessing your account for the selected self-exclusion period. winroxy99 will also take all reasonable steps to prevent you from opening new accounts and will also take all reasonable steps to ensure that you do not receive marketing and/or promotional materials from the Company during the period.

During the self-exclusion period our customer services team will be unable to lift any self-exclusion request. You will also be unable to access to your account or access our services.

At the point a self-exclusion request is made we will return your remaining account balance.

After the self-exclusion period has lapsed winroxy99 will not reactivate your account automatically. Should you wish to re-activate your account at the end of the self-exclusion period a request must be made by contacting one of our customer service representatives at: [email protected]

To decide whether self-exclusion is a suitable option for you, you should consider the following questions:

• Is online gambling interfering with my work or other responsibilities?
• Am I trying to make up for prior gambling losses?
• Am I recovering from an addictive disorder?
• Do I gamble under the influence of alcohol or any other influences?

If your answer is yes to at least one of them, we recommend that you self-exclude and seek professional help from a service such as Gambling Therapy.

By visiting the Gambling Therapy website you can gain access to a team of expert advisers that can deliver effective support via:

• A text based Live Advice Helpline
• A wide variety of online groups and forums
• Confidential advice by e-mail
• A database of local resources available around the world

For convenience and additional support, you can also download the free Gambling Therapy App

Should you elect for self-exclusion you may also wish to contact our regulator to facilitate a self-exclusion request from all Isle of Man regulated gambling companies.

You can contact the Isle of Man Gambling Supervision Commission via its website www.gov.im/gambling.

Underage Gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on the winroxy99 website.

winroxy99 takes its responsibilities in this regard very seriously. We reserve the right to carry out proof of age checks on any customer to verify that the information provided by the customer during registration is true and correct.

winroxy99 will take all reasonable steps to comply with all applicable laws and regulations in the Isle of Man. In order to ensure that we only conduct lawful betting, we may undertake searches with third party companies from time to time for the purpose of verifying that our customers are age 18 and over.

Under 18s are strictly forbidden from gambling on this website. Underage gambling is an offence. Any wager identified by us as having been placed by anyone under the age of 18 years old, will be cancelled or voided and the deposit refunded as soon as practicable. Any account having been identified as being opened by anyone under the age of 18 will be treated in the same way.

Those individuals may also be reported to the proper authorities. Gambling debts are enforceable in law in the Isle of Man.

Blocking, Filtering and Monitoring Systems

In addition to providing additional control barriers to individuals that have identified concerns around their own gambling, blocking, filtering and monitoring software can ensure customers are able to monitor the time they spend gambling and also keep their family from accessing gambling sites unintentionally.

Numerous website blocking software providers are available, including:

• NetNanny
• GamBlock (https://www.gamblock.com/)
• Gamban

winroxy99 has invested significantly in systems to prevent minors from registering as players on its site.

Both winroxy99 and its customers have a responsibility to ensure that we prevent minors from accessing our site.

Some tips for protecting children and young people include the following:

• Keep your username, password and deposit details private
• Don’t save passwords or use auto-fill on your computer
• Educate your children about the legality and potential harms of under-age gambling.
• Limit the amount of time your children spend online.